Terms and Conditions
CONDITIONS OF CARRIAGE — click on the chapter you want to view
As you read these conditions, please note that "we", "our", "ourselves", "us" and “ Astraeus” means Astraeus Ltd. "You", "your" and "yourself" means any person, except members of the crew, who is carried or to be carried in an aircraft pursuant to a Ticket or with our consent. (See also definition for "Passenger").
Agreed Stopping Places means those places (except the place of departure and the place of destination) set out in your Ticket or shown in our timetables as scheduled stopping places on your route.
Airline Designator Code means the two or three characters (letters or numbers) that identify particular air carriers.
Authorised Agent means an agent or travel agent who has been appointed by us to represent us in the sale of air transport on our services.
Baggage means your personal property accompanying you in connection with your trip. Unless otherwise stated, it consists of both your Checked and Unchecked Baggage.
Baggage Check means those portions of your Ticket that relate to the carriage of your Checked Baggage.
Baggage Identification Tag means a document issued solely for identification of Checked Baggage.
Carrier means an air carrier other than us whose airline designator code appears on your Ticket or on a Conjunction Ticket.
Charterer means any person on whose behalf we perform carriage by air pursuant to an air charteror aircraft wet lease, including a tour operator or other air carrier.
Checked Baggage means Baggage of which we take custody and for which we have issued a Baggage Identification Tag or Baggage Check or both.
Check-in Deadline means the time limit set by us or by our Authorised Agent by which you must have completed check in formalities and received your boarding pass.
Conditions of Carriage means the conditions set out in this document.
Conjunction Ticket means a ticket issued to you in relation to another Ticket which together constitute a single contract of carriage.
Convention means whichever of the following instruments are applicable (and as any of the same may be amended or supplemented from time to time) :
1) the Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed at Warsaw, 12 October 1929 (hereinafter referred to as the Warsaw Convention)
2) the Warsaw Convention as amended at The Hague on 28 September 1955
3) the Warsaw Convention as amended by Additional Protocol No. 1 of Montreal (1975)
4) the Warsaw Convention as amended at The Hague and by Additional Protocol No. 2 of Montreal (1975)
5) the Warsaw Convention as amended at The Hague and by Additional Protocol No. 4 of Montreal (1975)
6) the Guadalajara supplementary Convention (1961) (Guadalajara) the Montreal Convention (1999)
7) Council Regulation No 2027/97 on air carrier liability in the event of accidents.
Coupon means both a paper Flight Coupon and an Electronic Coupon, each of which entitle the named passenger to travel on the particular flight identified on it.
Damage includes death or wounding of, or bodily injury to, a Passenger, and loss, partial loss and theft of or other damage to Baggage, arising out of or in connection with carriage or other services incidental thereto performed by us.
Electronic Coupon means an electronic flight coupon or other value document held on our database.
Electronic Ticket means the Itinerary/Receipt issued by us or on our behalf, the Electronic Coupons and, if applicable, a boarding document.
Flight Coupon means that portion of the Ticket that bears the notation "good for passage," or the Electronic Ticket, and indicates the particular places between which you are entitled to be carried.
Itinerary/Receipt means a document or documents which is issued by us or on our behalf to Passengers travelling on Electronic Tickets that contains the Passenger's name, flight information and notices.
Passenger means any person, except members of the crew, carried or to be carried in an aircraft pursuant to a Ticket. (See also definition for "you", "your" and "yourself").
Passenger Coupon or Passenger Receipt means that portion of the Ticket issued by us or on our behalf that ultimately is to be retained by you as confirmation of the details of your journey.
SDR means a Special Drawing Right as defined by the International Monetary Fund.
Stopover means a scheduled stop on your journey, at a point between the place of departure and the place of destination.
Tariff means the published fares, charges and related conditions of carriage of an airline which have, where required, been filed with the appropriate authorities.
Ticket means either the document entitled "Passenger Ticket and Baggage Check" or the Electronic Ticket, in each case issued by us or our Authorised Agent.
Unchecked Baggage means any of your Baggage other than your Checked Baggage.
Website means Astraeus’s website, the address of which is www.flyastraeus.com.
2.1 Except as provided in Articles 2.3 and 2.4, these Conditions of Carriage will apply to all flights we operate and to any case where we have a legal liability to you in relation to your flight.
2.2 Where carriage is performed by us on behalf of a Charterer these Conditions of Carriage apply to you when they are incorporated by reference in your Ticket or in your agreement with the Charterer.
2.3 These Conditions of Carriage are applicable unless they are inconsistent with applicable law in which event such law shall prevail in respect of our liability. If any provision of these Conditions of Carriage is invalid under any applicable law, the other provisions shall nevertheless remain valid.
2.4 Except as provided in these Conditions of Carriage, in the event of inconsistency between these Conditions of Carriage and any other regulations we or our Authorised Agents or the Charterer (if applicable) may publish in respect of flights operated by us, dealing with particular subjects, these Conditions of Carriage shall prevail in respect of our liability to you .
2.5 These Conditions of Carriage may, from time to time, be subject to change. In the event of any claim being made, the Conditions of Carriage applicable at the time your contract with us or with our Authorised Agent or the Charterer (if applicable) was entered into shall govern that claim.
3.1 We will provide carriage only to the Passenger named in the Ticket, and you may be required to produce appropriate identification to demonstrate that you are the named Passenger.
3.2 A Ticket is not transferable.
3.3 You should ensure that you have appropriate insurance to cover instances where you have to cancel your Ticket.
3.4 The Ticket is and remains at all times the property of the issuing carrier. Tickets are valuable documents and you must take all reasonable care to ensure your Ticket is not lost or damaged.
3.5 Except in the case of an Electronic Ticket, you shall not be entitled to be carried on a flight unless you present a valid Ticket containing the Flight Coupon for that flight and all other unused Flight Coupons and the Passenger Coupon. In addition, you shall not be entitled to be carried if the Ticket presented is mutilated or if it has been altered otherwise than by us or our Authorised Agent or the Charterer (if applicable). In the case of an Electronic Ticket, you shall not be entitled to be carried on a flight unless your provide your booking reference number and positive identification that you are the person to whom the booking reference number refers.
3.6 If your ticket (or part of it) is damaged or lost or you cannot present a valid Ticket for a flight on which you are booked, we will replace the Ticket (or part of it) at your request by issuing a new Ticket, provided there is clear evidence that a Ticket valid for the flight(s) in question was duly issued and you sign an agreement to reimburse us for any costs and losses which are reasonably and necessarily incurred by us or another carrier for misuse of the Ticket. We will not claim reimbursement from you for any such losses that result from our own negligence. The issuing carrier may charge a reasonable administration fee for this service, unless the loss or mutilation was due to the negligence of the issuing carrier, or its agent.
3.7 Except as otherwise provided in the Ticket, in these Conditions, or in applicable Tariffs, (which may limit the validity of a ticket, in which case the limitation will be shown on the Ticket), a Ticket is valid for one year from the date of issue; or, subject to the first travel occurring within one year from the date of issue, one year from the date of first travel under the Ticket.
3.8 The Ticket you have purchased is valid only for the transport as shown on the Ticket, from the place of departure via any Agreed Stopping Places to the final destination. It forms an essential part of our contract with you. The Ticket will not be honoured and will lose its validity if the coupons are not use in the sequence provided in the Ticket.
3.9 Please be advised that in the event you do not show up for any flight without advising us in advance, we may cancel your return or onward reservations. However, if you do advise us in advance, we will not cancel your subsequent flight reservations.
3.10 Our name may be abbreviated to our Airline Designator Code (“AEU”), or otherwise, in the Ticket. Our address shall be deemed to be the registered office of Astraeus Ltd.
4. Fares, Taxes, Fees And Charges
4.1 The fare that you have paid for the flight or the amount paid for the package of which your flight with us forms a part commits us to provide carriage by air from the airport at the point of origin to the airport at the point of destination unless otherwise expressly stated. We do not provide ground transport service between airports and between airports and town terminals or other points. Other services provided to you by our Authorised Agent or the Charterer (if applicable) that are not part of your carriage by air are solely governed by the terms and conditions of the Authorised Agent or the Charterer.
4.2 Applicable taxes, fees and charges imposed by government or other authority, or by the operator of an airport, shall be payable by you. At the time you purchase your Ticket, you will be advised of taxes, fees and charges not included in the fare. The taxes, fees and charges imposed on air travel change frequently and can be imposed after the date of issue of your Ticket. If there is an increase in a tax, fee or charge shown on your Ticket, you will be obliged to pay it. Likewise, if a new tax, fee or charge is imposed even after your Ticket is issued, you will be obliged to pay it. Similarly, if any such tax or charge due is abolished or reduced before we are obliged to pay it, you will be entitled to claim a refund from us.
5.1 You recognise that personal data has been given to us for the purposes of: making a reservation, purchasing a Ticket, obtaining ancillary services, developing and providing services facilitating immigration and entry procedures, and making available such data to government agencies, in connection with your travel. For these purposes, you authorise us to retain and use such data and to transmit it to our own offices, Authorised Agents, government agencies, other Carriers or the providers of the above-mentioned services.
5.2 Specific seats aboard the aircraft will be allocated on arrival at check-in prior to the flight. Whilst we will endeavour to honour advance seating requests where there are special needs, we cannot guarantee that these will be met and reserve the right to assign or reassign seats at any time, even after boarding of the aircraft. This may be necessary for operational or safety reasons.
6.1 Check-in Deadlines are different at every airport and you should familiarise yourself with these Check-in Deadlines and must comply with them. We reserve the right to release your seat on the aircraft if you have not checked in by the Check-in Deadline. Our Authorised Agents or the Charterer (if applicable) will advise you of the Check-in Deadline for your first flight with us. For any subsequent flights in your journey, you should inform yourself of the Check-in Deadlines.
6.2 You must be present at the boarding gate not later than the time specified by us when you check in. Should you fail to do so, we reserve the right to release your seat on the aircraft and remove your Baggage from it and depart without you.
6.3 We will not be liable to you for any loss or expense incurred due to your failure to comply with the provisions of this Article.
7. Refusal And Limitation Of Carriage
7.1 In the reasonable exercise of our discretion, we may refuse to carry you or your Baggage if we have notified you in writing that we would not at any time after the date of such notice carry you on our flights. We may also refuse to carry you or your Baggage if one or more of the following have occurred or we, our servants or agents, reasonably believe may occur:
a) such action is necessary for reasons of security;
b) such action is necessary in order to comply with any applicable government laws, regulations, or orders;
c) the carriage of you or your Baggage may endanger or affect the safety, health, or materially affect the comfort of other passengers or crew;
d) your mental or physical state or behaviour, including any impairment from alcohol or drugs, presents a hazard or risk to yourself, to passengers, to crew, or to property;
e) you are, or we reasonably believe you are, in unlawful possession of drugs;
f) you fail to comply with the reasonable instructions of ground staff or a member of the crew;
g) you act in a threatening, abusive, insulting or disorderly manner (verbally or physically) towards any member of ground staff, a member of the crew or a member of the public;
h) you have made a hoax bomb threat or committed a criminal offence during check-in, boarding or whilst aboard the aircraft;
i) you have committed misconduct on a previous flight;
j) you have refused to submit to a security check of either your person or your Baggage;
k) you have not paid the applicable fare, taxes, fees or charges;
l) you do not appear to have valid travel documents, may seek to enter a country through which you may be in transit, or for which you do not have valid travel documents, destroy your travel documents during flight or refuse to surrender your travel documents to the crew when so requested;
m) you present a Ticket that has been acquired unlawfully, has been purchased from an entity other than us or our Authorised Agent or the Charterer (if applicable), or has been reported as being lost or stolen, is a counterfeit, or you cannot prove that you are the person named in the Ticket;
n) you present a Ticket which has been issued or altered in any way, other than by us or our Authorised Agent or the Charterer (if applicable) , or the Ticket is damaged or defaced;
o) you fail to observe our instructions with respect to safety or security.
7.2 Acceptance for carriage of young persons unaccompanied by a responsible adult, incapacitated persons, pregnant women, persons with illness or other people requiring special assistance is subject to prior arrangement with us. Passengers with disabilities who have advised us of any special requirements they may have and have been accepted by us, shall not subsequently be refused carriage on the basis of such disability or special requirements. Guidelines on the acceptance of special assistance passengers can be found on our Website.
7.3 Where we accept young persons unaccompanied by a responsible adult for travel on our services, the parent or guardian legally responsible for the young person agrees to hold us harmless from any liability arising from the carriage of that young person by us except as provided for in Article 15 of these Conditions of Carriage.
8.1 You may carry some Baggage, free of charge, subject to our conditions and limitations, which are available upon request from us via our website or at any of our offices or our Authorised Agents.
8.2 You will be required to pay a charge for carriage of Baggage in excess of the free Baggage allowance. These rates are available from us via our website or at any of our offices or our Authorised Agents.
8.3 You must not include in your Baggage :
a) items which do not constitute Baggage as defined in Article 1 of these Conditions of Carriage;
b) items which are likely to endanger the aircraft or persons or property on board the aircraft, such as, but not limited to, flammable materials, radioactive or oxidising agents, fireworks or explosives, and all items specified in the International Civil Aviation Organisation (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air and the International Air Transport Association (IATA) Dangerous Goods Regulations. Full details of such items can be found on our website;
c) items the carriage of which is prohibited by the applicable laws, regulations or orders of any state to be flown from or to;
d) items which are reasonably considered by us to be unsuitable for carriage by reason of their weight, size, shape or character, or which are fragile or perishable having regard to, among other things, the type of aircraft being used. Information about unacceptable items is available on our website or upon request from any of our offices or our Authorised Agents.
e) Firearms and ammunition other than for hunting and sporting purposes are prohibited from carriage as Baggage. Firearms and ammunition for hunting and sporting purposes may be accepted as Checked Baggage with our prior agreement and subject to the specific conditions for firearms and ammunition contained on our website or available at any of our offices.
f) Weapons such as antique firearms, swords, knives and similar items may be accepted as Checked Baggage at our discretion, but will not be permitted in the cabin of the aircraft under any circumstances.
g) Animals (living or dead) or raw meat products of any nature; and from time to time, other food products as may be prohibited by law from carriage across national boundaries.
h) Human remains; or
i) any other items which we may deem to be a hazard to the aircraft or its occupants or to the safety and security of the flight in general.
A passenger is advised not to include in checked baggage, fragile or perishable items, money, keys, jewellery, electronic equipment, precious metals and silverware, negotiable instruments, business documents, securities, valuable items, medication, medical documents, passports and other identification documents or samples.
Passengers travelling to/from the United States are advised to take note of TSA (the US Transportation Security Administration) restrictions regarding the locking of checked-in baggage.
All lighters and matches are now prohibited in both checked baggage and as a carry-on item in the aircraft cabin to and from the USA.
Full details can be found on the TSA website at: http://www.tsa.gov/public
8.4 Notice Of Baggage Liability Limitations:
a) You must not include in Checked Baggage money, jewellery, precious metals, computers, personal electronic devices, negotiable papers, securities or other valuables, business documents, passports and other identification documents or samples, wet clothing or other wet items that may coerce damage to other content in your luggage.
b) Liability for loss, delay or damaged baggage is limited unless a higher value is declared in advance and additional charges are paid. Excess valuation may not be declared on certain types of articles. We assume no liability for fragile, valuables or perishable articles: cash, negotiable bonds, deeds, business papers, etc. Jewellery, antiques, or similar valuable items. Any item of a fragile or brittle nature (e.g. glassware, optical). Electrical or electronic components (e.g. computers, audio or photo equipments). Food or any other perishable items. Any item that has insufficient packaging (e.g. surfboard, windsurfer, skis, bicycle, baby chart or trolleys). Any vessel or bottle containing a fluid that is packed within a item of baggage and due to leakage or breakage subsequently courses damaged to other items. Any item that is strapped to the outside of a bag and subsequently is lost or damaged. Any item that is taken inside the cabin by the passenger. Any consequential loss arising out of a loss, mishandling or damage to the passenger’s baggage.
8.5 If, despite being prohibited, any items referred to in 8.3 and 8.4 are included in your Baggage, we shall not be responsible for any loss or damage to such items and you agree to indemnify us against any claims or actions arising from carriage of prohibited articles in your Baggage.
8.6 We will refuse to carry as Baggage the items described in 8.3 and 8.4, and we may refuse further carriage of any such items upon discovery. We may also refuse to carry as Baggage any item reasonably considered by us to be unsuitable for carriage because of its size, shape, weight, content, character, or for safety, security or operational reasons, or the comfort of other passengers. Information about unacceptable items is available on our website or at any of our offices.
8.7 We may refuse to accept Baggage for carriage unless it is in our reasonable opinion properly and securely packed in suitable containers.
8.8 For reasons of safety and security we may request that you permit a search and scan of your person and a search, scan or x-ray of your Baggage. If you are not available, your Baggage may be searched in your absence for the purpose of determining whether you are in possession of or whether your Baggage contains any item described in 8.3 or 8.4 or any firearms, ammunition or weapons, which have not been presented to us in accordance with our requirements. If you are unwilling to comply with such request we may refuse to carry you and your Baggage. In the event a scan causes damage to you or an x-ray or scan causes damage to your Baggage, we shall not be liable for such damage unless due to our fault or negligence.
8.9 Checked Baggage must have your name or other personal identification affixed to it. Upon delivery to us of your Baggage that you wish to check we will take custody of, and issue a Baggage Identification Tag for, each piece of your Checked Baggage. Checked Baggage will, whenever possible, be carried on the same aircraft as you, unless we decide for safety, security or operational reasons to carry it on an alternative flight. If your Checked Baggage is carried on a subsequent flight we will deliver it to you, unless applicable law requires you to be present for customs clearance.
8.10 We specify maximum dimensions and weights for Baggage which you carry on to the aircraft. This information is available on our website or any of our offices.If your Baggage exceeds these limitations, or is considered unsafe for any reason, it must be carried as Checked Baggage subject to the provisions of 8.6.
8.11 Subject to 8.9, you are required to collect your Checked Baggage as soon as it is made available at your destination or Stopover. Should your Checked Baggage not be claimed within three months of the time it is made available, we may dispose of it without any liability to you.
8.12 Only the bearer of the Baggage Check and Baggage Identification Tag, is entitled to delivery of the Checked Baggage. If a person claiming Checked Baggage is unable to produce the Baggage Check and identify the Baggage by means of a Baggage Identification Tag, we will deliver the Baggage to such person only on condition that he or she establishes to our satisfaction his or her right to the Baggage.
8.13 You must not take any animals aboard the aircraft unless with our prior written agreement.
9. Schedules, Delays, Cancellation Of Flights
9.1 Our flight times shown in timetables, schedules, your Ticket or elsewhere are not guaranteed.
9.2 We will however take all reasonable measures to carry you and your Baggage within a reasonable time of the departure time shown in your Ticket. In the exercise of these measures and in order to prevent substantial delays, in exceptional circumstances we may arrange for a flight to be operated on our behalf by an alternative carrier and/or aircraft. In that event, the provisions of these Conditions of Carriage shall apply to carriage on such alternative aircraft in respect of our liability.
9.3 In the event of delays arising, we shall have no liability to arrange alternative transport for you to reach your destination in the event of missed connections to either another flight or a journey operated by any other mode of transport; nor to compensate you for additional costs or any losses incurred by you as a result of such delays. Delays can occur for a number of reasons, many of which are beyond our control. We therefore strongly recommend that you take out a travel insurance policy to provide financial protection against the consequences of delays.
9.4 Without prejudice to the provisions of 9.3, we or our Authorised Agents may at our sole discretion provide welfare in the form of food and beverages (or vouchers which can be exchanged for food and beverages) during delays of over two hours; and in the event of overnight delays, hotel accommodation provided that this can be secured for all passengers booked to travel on the delayed flight within reasonable travelling distance of the airport of planned departure.
9.5 If we are unable to carry you on a flight for which you hold a confirmed reservation and valid Ticket, we shall pay compensation to you in accordance with applicable law and our denied boarding compensation policy and arrange alternative transport for you at our cost. However, we shall have no further liability for consequential losses arising from our failure to carry you on the flight on which you were planned to travel.
9.6 In the event of a flight being cancelled for any reason we shall have no liability to arrange alternative transport for you to reach your destination in the event of missed connectionsto either another flight or a journey operated by any other mode of transport; nor to compensate you for additional costs or any losses incurred by you as a result of such cancellations.
Refunds are not available except in the unlikely event that we cancel your flight or you have purchased cancellation insurance.
11.1 If, in the reasonable opinion of us, our employees, servants or agents, you conduct yourself aboard the aircraft in a manner so as to endanger the aircraft or any person or property on board; obstruct the crew in the performance of their duties; fail to comply with any instructions of the crew including but not limited to those with respect to smoking, alcohol or drug consumption; act in a threatening, abusive, insulting or disorderly manner (verbally or physically) towards any member of the crew or public; behave in a manner which causes discomfort, inconvenience, damage or injury to other passengers or the crew, we may take such measures as we deem necessary to prevent continuation of such conduct, including restraint. You may be disembarked and refused onward carriage at any point, and may be prosecuted for offences committed on board the aircraft.
11.2 If, as a result of your behaviour, we divert the aircraft to an unscheduled airport for the purposes of removing you from the aircraft, you must pay us the reasonable costs and consequential losses arising from that diversion.
11.3 For safety reasons, we may forbid or limit operation aboard the aircraft of electronic equipment, including, but not limited to cellular (mobile) telephones, laptop computers, portable recorders, portable radios, MP3, cassette and CD players, electronic games or transmitting devices, including radio controlled toys and walkie-talkies. Operation of hearing aids and heart pacemakers is permitted.
12. Arrangements For Additional Service
12.1 If we make arrangements for you with any third party to provide any services other than carriage by air, or if we issue a ticket or voucher relating to transport or services (other than carriage by air) provided by a third party, in doing so we act only as your agent. The terms and conditions of the third party service provider will apply. For the avoidance of doubt, the provisions of this clause apply to any onward transport arranged to convey you to the airport of intended landing following a diversion of the aircraft to an alternative airport for any reason.
12.2 If we are also providing surface transport to you, other conditions will apply to that transport. Please ask us or our Authorised Agent or the Charterer (if applicable) for a copy of those conditions.
Astraeus Airlines are dedicated to ensuring a positive travel experience for our customers with disabilities.
We encourage passengers with disabilities to notify Astraeus Airlines in advance to request special service assistance.
That way, we can be better prepared to provide passengers with disabilities with the required services.
It's helpful to let us know:
• If you have a power wheelchair, and if so, what type of battery it uses. The most common battery types are dry or wet cell. Wet cell are considered hazardous material and are less common, they will have to be fully removed for the flight.
• What type of assistance you will need in boarding and deplaning the aircraft and if you will be travelling with a companion to assist you.
• If you will be travelling with assistive devices or medical equipment.
• If you will be travelling with a service animal.We accept service dogs only and you need to be sure that you have all the correct paper workfor the UK.
• If you are travelling with or recently had medical condition or communicable disease that may pose a direct threat to the health and safety of other passengers.
It's necessary to call us 48 hours in advance if:
• To arrange assistance for deaf & hearing impaired passenger
• To arrange assistance for blind & visually impaired passenger
• To arrange carriage of assistive devices and medical equipment,POC's or medical oxygen
• You wish to transport an emotional support or psychiatric service dog in the cabin.
Assistance In-flight:
Individual Safety Briefings
Individual safety briefings are available to any passenger who requests them. Included in the briefing is an explanation of exit locations, as well as communication regarding the most efficient and appropriate way to provide assistance. Our crew will personally give safety demonstrations to passengers who are blind, visually impaired deaf or hearing impaired
Onboard Wheelchair
Astraeus Boeing 757 have an onboard wheelchair specially designed to transfer passengers, unable to walk to their seats and fits the aircraft aisles.
Stowage of Carry-on items
Assistance with loading and retrieval of carry-on items and small assistive devices stowed onboard the aircraft is furnished upon request.
Moveable Aisle Armrests:
We understand the particular importance for our customers with disabilities to have moveable aisle armrests rests and enhanced comfort during travel. For that reason, Astraeus Airlines offers all its 757 aircraft with these facilities. Armrests are fixed at the bulkhead and exit rows. Refer to our seat map section for futher information >>>>>>>link?>>>>>>>
Emergency Exit Seats:
In accordance with Civil Aviation Authority safety requirements, seats in the emergency exit rows cannot be pre-allocated and assigned to passengers:
Who are not reasonably fit and able bodied
Whose mobility is reduced by reason of physical or intellectual disability, including passengers with hearing or sight is impaired
Passengers that are unable to move quickly and may obstruct the exits
Passengers that must travel with medical certificates:
A medical certificate is a written statement from the passenger's physician that must be dated within 10 days of the scheduled date of the passenger's flight.
Astraeus Airlines requires that a passenger with certain disabilities or known medical conditions have a medical certificate as a condition for being provided transportation in some cases.
Communicable Diseases
If Astraeus Airlines deems a passenger with a communicable disease or infection poses a direct threat to the health and safety of other passengers, they may
• Refuse to provide carriage
• Require the passenger to provide a medical certificate stating that the disease at its current state is not transmittable during normal course of the flight, or if describing measures that would prevent transmission during flight
• Impose on that passenger a special condition or restriction (e.g. wearing a mask)
Medical certificate for communicable diseases should state:
• A written statement from the passenger’s doctor, stating:
• The disease / infection under present conditions would not be communicable to other passengers during the normal course of flight
• Must state any conditions or precautions that would have to be observed to prevent transmission to other passengers
• Must be written within 10 days of flight date
The following communicable diseases may pose a direct threat to the health and safety of other passengers. The following guidelines are recommended when deciding whether to travel:
Chicken Pox Can travel 5 days after the rash becomes evident.
Cholera As long as your symptoms have settled, you feel well enough to travel and the Public Health authorities in your destination country agree.
Hepatitis A As long as you feel well enough to travel.
Measles Can travel 5 days after the rash becomes evident.
Mumps Can travel 5 days from when swelling started.
Rubella Can travel 5 days after the rash becomes evident.
Shingles Can travel as long as rash is not weeping or is covered.
Tuberculosis Can travel if medical evidence states you are not infectious.
Whooping Cough Can travel 5 days after starting antibiotic treatment or 3 weeks after the onset of symptoms if not treated.
Yellow Fever Can travel once you are well enough and your treating doctor and the Public Health authorities in your destination country agree.
Influenza/Flu Can travel once symptoms have resolved.
If you have or recently had one of the listed illnesses we ask that you contact us prior to flying, this list is non exhaustive and if you are in any doubt the airline should always be informed.
Medical Certificates
Astraeus Airlines may require a medical certificate if a passenger with a disability is an individual who:
• Needs therapeutic oxygen
• Has a medical condition that causes Astraeus to have reasonable doubt that a passenger can complete the flight safely
Respiratory Assistive Devices and Medical Oxygen:
Therapeutic Oxygen
It is important that a passenger who has a medical condition that requires oxygen while flying, contact Astraeus Airlines prior to travel so that arrangements can be made. Please give a minimum of 7 days working notice. Charges for oxygen are £250 per bottle per flying sector.
>>>>>> MEDIF FORM>>>>>>>>>
Ventilators & Respiratory devices
Safety is our top priority it is important that ALL medical equipment is cleared for use onboard.
Astraeus will permit the use of four types of electronic respiratory assistive devices:
• Ventilators
• Respirators
• Continuous positive airway pressure (CPAP) machines
• Portable oxygen concentrators (POC’s)
FAA approved portable oxygen concentrators that Astraeus will accept for use onboard:
AirSep Lifestyle, AirSep FreeSytle, Invacare XPO2, Delphi Central Air, Phillips Respironics EverGo, Inova Labs LifeChoice, Inogen One G2, Inogen One, SeQual Eclipse, Devilbiss iGo, Oxlife Independence.
If you need to use any medical equipment onboard, it is important that you contact us a minimum of 72 hours, in advance of your travel. You will be required to fully advise us of the following requirements. We may also require further information about your medical condition or the device.
• Any POC device must be labelled by the manufacturer confirming that it has been tested to meet requirements for medical portable devices set by the UK government or the US Federal Aviation Authority.
• The device must have weight and dimensions (length, width, height) to enable it to be used in the cabin consistent with UK safety regulations.
• You must carry sufficient fully charged batteries to power the device for 150% of the expected maximum flight duration, (taking into account any delays).
• Extra batteries must be packaged in accordance with applicable UK safety regulations.
• Any requirement for a medical certificate.
You should be aware that there is no electricity supply available on any of our aircraft for the purposes of powering medical equipment. This means all equipment must be battery operated. You must ensure that you carry sufficient batteries for the duration of your flights.
Batteries must be fitted to the device if being checked-in for carriage in the aircraft hold. Spare batteries must be individually wrapped and carried in hand luggage only.
For safety reasons ALL personal electronic devices need be switched off and stowed for taxi, take off, approach and landing, and during abnormal or emergency conditions.
Service Animals:
Service dogs are accepted in the cabin for qualified individuals with a disability. A service dog should sit in the floor space in front of the customer's assigned seat but cannot protrude into the aisles.
Exit row seating is prohibited. Documentation may be required for an animal travelling to international destinations.
Psychiatric assist dogs and emotional support dogs are also accepted in the cabin for qualified individuals with a disability if certain documentation requirements are met.
Please request assistance to a relief area if needed for your dog.
Preparing your Guide Dog / Assistance Dog for Travel:
• On long flights, we suggest you bring a fleece/vet bed for your dog.
• You need to contact DEFRA if travelling to or through London, who require a faxed copy of all relevant documentation prior to travel.
• Refer to the government website of the country to which you’re travelling for any additional entry requirements or documentation that may need completing.
• Contact us at least seven days prior to travel to notify us that you wish to travel with a Guide Dog/Assistance Dog.
• Check in for your flight at an airport check-in desk in order to complete travel documentation and formalities prior to going through airport security.
For further advise visit, www.guidedogs.org.uk
Contact & More Information:
Astraeus Airlines has a dedicated team just a phone call away and has designated complaint resolution offices (CROs) here to help.
Please call or email. In Iceland call 800-9704, In UK call 0-800-014-8405, and in USA/Canada call 800-731-4539. We aim to respond to all feedback within 7 days.
The United States Congress enacted the Air Carrier Access Act in 1986. The legislation prohibits discrimination in airline service on the basis of disability. "Part 382 - Nondiscrimination on the Basis of Disability in Air Travel: Final Rule" came into full force on 13th May 2009.
The rule applies to flights that begin or end at a US airport. "Flight" means a continuous journey in the same aircraft or with one flight number that begins or ends at a US airport.
A copy of Part 382 in an accessible format is available from the United States Department of Transportation. Passengers may contact the Department of Transportation by either:
1. For calls made from within the United States, by telephone via the Toll Free Hotline for Air Travellers with disabilities at 1-800-455-9880 (TTY)
2. By telephone to the Aviation Consumer Protection Division at 001 202-366-2220 (voice) or 202-366-0511 (TTY)
3. By mail to the Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Avenue., S.E., West Building, Room W96-432, Washington DC 20590
4. On the Aviation Consumer Protection Division's website: http://airconsumer.ost.dot.gov
14. Administration and Documentation
14.1 You are responsible for obtaining all required travel documents and visas and for complying with all laws, regulations, orders, demands and travel requirements of countries to be flown from, into or through which you transit. We shall not be liable for the consequences resulting any failure by you to obtain documents or visas or to comply with such laws, regulations, orders, demands, requirements, rules or instructions. It is your responsibility to establish what travel documents and visas may be required for a journey prior to embarking upon it.
14.2 Prior to travel, you must present all exit, entry, health and other documents required by law, regulation, order, demand or other requirement of the countries concerned, and permit us to take and retain copies of them. We reserve the right to refuse carriage if you have not complied with these requirements, or your travel documents do not appear to be in order.
14.3 If you are denied entry into any country, you will be responsible to pay any fine or charge assessed against us by the Government concerned and for the cost of transporting you from that country. If we are required to pay any fine or penalty or to incur any expenditure by reason of your failure to comply with laws, regulations, orders, demands or other travel requirements of the countries concerned or to produce the required documents, you shall reimburse us on demand, any amount so paid or expenditure so incurred.
14.4 If required, you shall attend inspection of your Baggage, by Customs or other Government officials. We are not liable to you for any loss or damage suffered by you in the course of such inspection or through your failure to comply with this requirement; and we will not be liable to you for any damage you suffer in the course of any such inspection or because you are not present.
14.5 You shall submit to any security checks by Governments, airport officials, Carriers or by us.
15.1 US Customs Declaration: All single passengers / heads of families must complete a US Customs and Border Protection declaration, including US / Canadian citizens.
Complete in ink and capitals, no corrections, mistakes or answers written on the wrong line are accepted, a new form must be completed.
If you submit a form with mistakes, this will NOT be accepted and a passenger will be told to go to the back of the line and fill in a new form.
Complete all relevant tick boxes on both sides and ensure the declaration is signed and dated. Passengers are to keep the form with their passport.
15.2 US Electronic System for Travel Authorisation – ESTA: It is now mandatory for all passengers visiting the US under the Visa Waiver Programme to apply in advance for travel authorisation under ESTA.
Passengers under the Visa Waiver Programme will not be allowed travel unless they have a valid ESTA.
Must be applied for at least 72 hours before travel and must be accurately completed, a mistake in entering the information could result in the passenger unable to travel.
Once granted, an ESTA authority is valid for 2 years. If any of the traveller's personal details change on the passport a new ESTA must be completed.
If the traveller already holds a valid visa for the US, an ESTA is not required.
15.3 US Advance Passenger Information System – APIS: Federal Requirements, the US Department of Homeland Security requires certain advance information about all passengers, including infants, travelling to and from the USA.
Passengers who refuse to supply this information may be restricted from entering the USA.
Airlines are required to collect this information from all passengers travelling to the USA and pass it on to the US authorities.
15.4 Visa Waiver: Passengers with a passport from a country which is part of the Visa Waiver Programme are required to complete a green visa waiver form. Complete in ink and capitals, no corrections, mistakes or answers written on the wrong line are accepted, a new form must be completed.
If you submit a form with mistakes, this will NOT be accepted the passenger will be told to go to the back of the line and fill in a new form.
Complete all relevant tick boxes on both sides and ensure the declaration is signed and dated. Passengers are to keep the form with their passport.
15.5. Passengers with a US Visa: Must complete the white immigration form. Complete in ink and capitals, no corrections, mistakes or answers written on the wrong line are accepted, a new form must be completed.
If you submit a form with mistakes, this will NOT be accepted the passenger will be told to go to the back of the line and fill in a new form.
Ensure the declaration is signed and dated.
Passengers are to keep the form with their passport.
US and Canadian citizens and returning residents aliens, aliens with an immigrant visa are not required to complete immigration forms.
Carriage to be performed by us and other Carriers under one Ticket or under a Conjunction Ticket is regarded as a single operation for the purposes of the Convention. However, your attention is drawn to 15.1.b).
These Conditions of Carriage govern our liability to you and the conditions of carriage of any Carrier involved in your journey govern that Carrier's respective liability to you. When applicable the Convention governs and may limit the liability of air carriers, including us, in respect of Damage and delay. Save where the Convention otherwise provides, our liability to you in respect of Damage and delay is governed by and limited to the provisions of the Montreal Convention 1999, provided that the following conditions shall apply in any event:
a) We will be liable only for Damage occurring during carriage on flights or flight segments where our Airline Designator Code (“AEU”)appears in the carrier box of the Ticket for that flight or flight segment. If we issue a Ticket for carriage on another carrier, we do so only as agent for the other carrier. Nevertheless, with respect to Checked Baggage, you may make a claim against the first or last carrier.
b) We are not liable for any Damage arising from our compliance with applicable laws or Government rules and regulations, or from your failure to comply with the same. c)
c) We are not liable for any Damage caused by your Baggage. You shall be responsible for any Damage caused by your Baggage to other persons or property, including our property.
d) We are not responsible for any illness, injury or disability, including death, attributable to your physical condition or for the aggravation of such condition.
e) The contract of carriage, including these Conditions of Carriage and exclusions or limits of liability, applies to our Authorised Agents, servants, employees and representatives to the same extent as they apply to us. The total amount recoverable from us and from such Authorised Agents, employees, representatives and persons shall not exceed the amount of our own liability, if any.
18. Time Limitation On Claims And Actions
18.1 If you receive your Checked Baggage without complaint, this constitutes sufficient evidence that the Baggage has been delivered in good condition and in accordance with the contract of carriage, unless you prove otherwise. If you wish to file a claim or an action regarding Damage to Checked Baggage, you must notify us as soon as you discover the Damage, and at the latest, within seven (7) Days of receipt of the Baggage. If you wish to file a claim or an action regarding delay of Checked Baggage, you must notify us within twenty-one (21) Days from the date the Baggage has been placed at your disposal. Every such notification must be made in writing.
18.2 Any right to Damages shall be extinguished if an action is not brought within two years of the date of arrival at destination, or the date on which the aircraft was scheduled to arrive, or the date on which the carriage stopped. The court of law where the case is heard will determine the method of calculating the period of limitation.
19.1 Carriage of you and your Baggage is also provided in accordance with certain other regulations and conditions applying to or adopted by us. These regulations and conditions as varied from time to time are important. They concern among other things; the carriage of unaccompanied minors, pregnant women, and sick passengers, restrictions on use of electronic devices and items, and the on board consumption of alcoholic beverages. Regulations and conditions concerning these matters are available from us upon request and on our website.
19.2 None of our servants, agents or employees is authorised to amend these Conditions of Carriage.
The title of each Article of these Conditions of Carriage is for convenience only, and is not to be used for interpretation of the text.
These Conditions of Carriage shall be governed by and construed in accordance with the laws of England.
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