Terms and Conditions

SECTION 1

 

CONDITIONS OF CARRIAGE

SECTION 1

 

 

CONDITIONS OF CARRIAGE

 

 

1.         Definitions                                                                              01-3 to 01-4

 

2.         Applicability                                                                          01-5

                                  

3.         Tickets                                                                                   01-5 to 01-6

 

4.         Fares, Taxes, Fees and Charges                                           01-6

 

5.         Reservations                                                                          01-6

 

6.         Check-In and Boarding                                                          01-7

 

7.         Refusal and Limitations of Carriage                                      01-7 to 01-8

 

8.         Baggage                                                                                01-8 to 01-9

 

9.         Schedules, Delays, Cancellation of Flights                            01-10

 

10.       Refunds                                                                                 01-10

 

11.       Behaviour Aboard Aircraft                                                     01-10 to 01-11

 

12.       Arrangements For Additional Service                                               01-11

 

13.       Administration and Documentation                                       01-11 to 01-12

 

14.       Successive Carriers                                                               01-12

 

15.       Liability for Damage                                                              01-12

 

16.       Time Limitation on Claims and Actions                                 01-13

 

17.       Other Conditions                                                                    01-13

 

18.       Interpretation                                                                         01-13

           

19.       Governing Law                                                                      01-13

 

As you read these conditions, please note that "we", "our", "ourselves", "us" and “ Astraeus” means Astraeus Ltd. "You", "your" and "yourself" means any person, except members of the crew, who is carried or to be carried in an aircraft pursuant to a Ticket or with our consent. (See also definition for "Passenger").

Agreed Stopping Places means those places (except the place of departure and the place of
destination) set out in your Ticket or shown in our timetables as scheduled stopping places on your
route.

Airline Designator Code means the two or three characters (letters or numbers) that identify
particular air carriers.

Authorised Agent means an agent or travel agent who has been appointed by us to represent us in
the sale of air transport on our services.

Baggage means your personal property accompanying you in connection with your trip. Unless
otherwise stated, it consists of both your Checked and Unchecked Baggage.

Baggage Check means those portions of your Ticket that relate to the carriage of your Checked
Baggage.

Baggage Identification Tag means a document issued solely for identification of Checked Baggage.

Carrier means an air carrier other than us whose airline designator code appears on your Ticket or
on a Conjunction Ticket.

Charterer means any person on whose behalf we perform carriage by air pursuant to an air charter
or aircraft wet lease, including a tour operator or other air carrier, and in the case of Iceland Express flights it means Iceland Express ehf.

Checked Baggage means Baggage of which we take custody and for which we have issued a
Baggage Identification Tag or Baggage Check or both.

Check-in Deadline means the time limit set by us or by our Authorised Agent by which you must
have completed check in formalities and received your boarding pass.

Conditions of Carriage means the conditions set out in this document.

Conjunction Ticket means a ticket issued to you in relation to another Ticket which together
constitute a single contract of carriage.

Convention means whichever of the following instruments are applicable (and as any of the same
may be amended or supplemented from time to time) :

1) the Convention for the Unification of Certain Rules Relating to International Carriage by Air,
   signed at Warsaw, 12 October 1929 (hereinafter referred to as the Warsaw Convention)
2) the Warsaw Convention as amended at The Hague on 28 September 1955
3) the Warsaw Convention as amended by Additional Protocol No. 1 of Montreal (1975)
4) the Warsaw Convention as amended at The Hague and by Additional Protocol No. 2 of
    Montreal (1975)
5) the Warsaw Convention as amended at The Hague and by Additional Protocol No. 4 of
    Montreal (1975)
6) the Guadalajara supplementary Convention (1961) (Guadalajara)
    the Montreal Convention (1999)
7) Council Regulation No 2027/97 on air carrier liability in the event of accidents.

Coupon means both a paper Flight Coupon and an Electronic Coupon, each of which entitle the
named passenger to travel on the particular flight identified on it.

Damage includes death or wounding of, or bodily injury to, a Passenger, and loss, partial loss and
theft of or other damage to Baggage, arising out of or in connection with carriage or other services
incidental thereto performed by us.

Electronic Coupon means an electronic flight coupon or other value document held on our
database.

Electronic Ticket means the Itinerary/Receipt issued by us or on our behalf, the Electronic Coupons
and, if applicable, a boarding document.

Flight Coupon means that portion of the Ticket that bears the notation "good for passage," or the
Electronic Ticket, and indicates the particular places between which you are entitled to be carried.

Itinerary/Receipt means a document or documents which is issued by us or on our behalf to
Passengers travelling on Electronic Tickets that contains the Passenger's name, flight information
and notices.

Passenger means any person, except members of the crew, carried or to be carried in an aircraft
pursuant to a Ticket. (See also definition for "you", "your" and "yourself").

Passenger Coupon or Passenger Receipt means that portion of the Ticket issued by us or on our
behalf that ultimately is to be retained by you as confirmation of the details of your journey.

SDR means a Special Drawing Right as defined by the International Monetary Fund.

Stopover means a scheduled stop on your journey, at a point between the place of departure and
the place of destination.

Tariff means the published fares, charges and related conditions of carriage of an airline which
have, where required, been filed with the appropriate authorities.

Ticket means either the document entitled "Passenger Ticket and Baggage Check" or the Electronic
Ticket, in each case issued by us or our Authorised Agent.

Unchecked Baggage means any of your Baggage other than your Checked Baggage.

Website means Astraeus’s website, the address of which is www.flyastraeus.com.

 

2.1 Except as provided in Articles 2.3 and 2.4, these Conditions of Carriage will apply to all
flights we operate and to any case where we have a legal liability to you in relation to your
flight.

2.2 Where carriage is performed by us on behalf of a Charterer these Conditions of Carriage
apply to you when they are incorporated by reference in your Ticket or in your agreement
with the Charterer . For the avoidance of doubt in the case of flights operated by us on behalf of a
Charterer, including Iceland Express ehf, we are not bound by any provision contained in their
agreement with you which extends beyond these Conditions of Carriage.

2.3 These Conditions of Carriage are applicable unless they are inconsistent with applicable law
in which event such law shall prevail in respect of our liability. If any provision of these
Conditions of Carriage is invalid under any applicable law, the other provisions shall
nevertheless remain valid.

2.4 Except as provided in these Conditions of Carriage, in the event of inconsistency between
these Conditions of Carriage and any other regulations we or our Authorised Agents or the
Charterer (if applicable) may publish in respect of flights operated by us, dealing with
particular subjects, these Conditions of Carriage shall prevail in respect of our liability to
you .

2.5 These Conditions of Carriage may, from time to time, be subject to change. In the event of
any claim being made, the Conditions of Carriage applicable at the time your contract with
us or with our Authorised Agent or the Charterer (if applicable) was entered into shall
govern that claim.

 

 

3.1 We will provide carriage only to the Passenger named in the Ticket, and you may be
required to produce appropriate identification to demonstrate that you are the named
Passenger.

3.2 A Ticket is not transferable.

3.3 You should ensure that you have appropriate insurance to cover instances where you have
to cancel your Ticket.

3.4 The Ticket is and remains at all times the property of the issuing carrier. Tickets are
valuable documents and you must take all reasonable care to ensure your Ticket is not lost
or damaged.

3.5 Except in the case of an Electronic Ticket, you shall not be entitled to be carried on a flight
unless you present a valid Ticket containing the Flight Coupon for that flight and all other
unused Flight Coupons and the Passenger Coupon. In addition, you shall not be entitled to
be carried if the Ticket presented is mutilated or if it has been altered otherwise than by us
or our Authorised Agent or the Charterer (if applicable). In the case of an Electronic Ticket,
you shall not be entitled to be carried on a flight unless your provide your booking reference
number and positive identification that you are the person to whom the booking reference
number refers.

3.6 If your ticket (or part of it) is damaged or lost or you cannot present a valid Ticket for a
flight on which you are booked, we will replace the Ticket (or part of it) at your request by
issuing a new Ticket, provided there is clear evidence that a Ticket valid for the flight(s) in
question was duly issued and you sign an agreement to reimburse us for any costs and

losses which are reasonably and necessarily incurred by us or another carrier for misuse of
the Ticket. We will not claim reimbursement from you for any such losses that result from
our own negligence. The issuing carrier may charge a reasonable administration fee for this
service, unless the loss or mutilation was due to the negligence of the issuing carrier, or its
agent.

3.7 Except as otherwise provided in the Ticket, in these Conditions, or in applicable Tariffs,
(which may limit the validity of a ticket, in which case the limitation will be shown on the
Ticket), a Ticket is valid for one year from the date of issue; or, subject to the first travel
occurring within one year from the date of issue, one year from the date of first travel
under the Ticket.

3.8 The Ticket you have purchased is valid only for the transport as shown on the Ticket,
from the place of departure via any Agreed Stopping Places to the final destination. It
forms an essential part of our contract with you. The Ticket will not be honoured and will
lose its validity if the coupons are not use in the sequence provided in the Ticket.

3.9 Please be advised that in the event you do not show up for any flight without advising us in
advance, we may cancel your return or onward reservations. However, if you do advise us
in advance, we will not cancel your subsequent flight reservations.

3.10 Our name may be abbreviated to our Airline Designator Code (“AEU”), or otherwise, in the
Ticket. Our address shall be deemed to be the registered office of Astraeus Ltd.

 

 

                                                                                                                                                                                                    
4.1 The fare that you have paid for the flight or the amount paid for the package of which your
flight with us forms a part commits us to provide carriage by air from the airport at the
point of origin to the airport at the point of destination unless otherwise expressly stated.
We do not provide ground transport service between airports and between airports and town
terminals or other points. Other services provided to you by our Authorised Agent or the
Charterer (if applicable) that are not part of your carriage by air are solely governed by the
terms and conditions of the Authorised Agent or the Charterer.

4.2 Applicable taxes, fees and charges imposed by government or other authority, or by the
operator of an airport, shall be payable by you. At the time you purchase your Ticket, you
will be advised of taxes, fees and charges not included in the fare. The taxes, fees and
charges imposed on air travel change frequently and can be imposed after the date of issue
of your Ticket. If there is an increase in a tax, fee or charge shown on your Ticket, you will
be obliged to pay it. Likewise, if a new tax, fee or charge is imposed even after your Ticket
is issued, you will be obliged to pay it. Similarly, if any such tax or charge due is abolished
or reduced before we are obliged to pay it, you will be entitled to claim a refund from us.

 

 

Specific seats aboard the aircraft will be allocated on arrival at check-in prior to the flight.
Whilst we we will endeavour to honour advance seating requests where there are special
needs, we cannot guarantee that these will be met and reserve the right to assign or
reassign seats at any time, even after boarding of the aircraft. This may be necessary for
operational or safety reasons.

 

6.1 Check-in Deadlines are different at every airport and you should familiarise yourself with
these Check-in Deadlines and must comply with them. We reserve the right to release your
seat on the aircraft if you have not checked in by the Check-in Deadline. Our Authorised
Agents or the Charterer (if applicable) will advise you of the Check-in Deadline for your first
flight with us. For any subsequent flights in your journey, you should inform yourself of
the Check-in Deadlines.

6.2 You must be present at the boarding gate not later than the time specified by us when you
check in. Should you fail to do so, we reserve the right to release your seat on the
aircraft and remove your Baggage from it and depart without you.

6.3 We will not be liable to you for any loss or expense incurred due to your failure to comply
with the provisions of this Article.

 

 

7.1 In the reasonable exercise of our discretion, we may refuse to carry you or your Baggage if
we have notified you in writing that we would not at any time after the date of such notice
carry you on our flights. We may also refuse to carry you or your Baggage if one or more
of the following have occurred or we, our servants or agents, reasonably believe may
occur:

a) such action is necessary for reasons of security;
b) such action is necessary in order to comply with any applicable government laws,
regulations, or orders;
c) the carriage of you or your Baggage may endanger or affect the safety, health, or
materially affect the comfort of other passengers or crew;
d) your mental or physical state or behaviour, including any impairment from alcohol or
drugs, presents a hazard or risk to yourself, to passengers, to crew, or to property;
e) you are, or we reasonably believe you are, in unlawful possession of drugs;
f) you fail to comply with the reasonable instructions of ground staff or a member of the
crew;
g) you act in a threatening, abusive, insulting or disorderly manner (verbally or physically)
towards any member of ground staff, a member of the crew or a member of the public;
h) you have made a hoax bomb threat or committed a criminal offence during check-in,
boarding or whilst aboard the aircraft;
i) you have committed misconduct on a previous flight;
j) you have refused to submit to a security check of either your person or your Baggage;
k) you have not paid the applicable fare, taxes, fees or charges;
l) you do not appear to have valid travel documents, may seek to enter a country
through which you may be in transit, or for which you do not have valid travel
documents, destroy your travel documents during flight or refuse to surrender your
travel documents to the crew when so requested;
m) you present a Ticket that has been acquired unlawfully, has been purchased from an
entity other than us or our Authorised Agent or the Charterer (if applicable), or has
been reported as being lost or stolen, is a counterfeit, or you cannot prove that you are
the person named in the Ticket;
n) you present a Ticket which has been issued or altered in any way, other than by us or
our Authorised Agent or the Charterer (if applicable) , or the Ticket is damaged or
defaced;
o) you fail to observe our instructions with respect to safety or security.

7.2 Acceptance for carriage of young persons unaccompanied by a responsible adult,
incapacitated persons, pregnant women, persons with illness or other people requiring
special assistance is subject to prior arrangement with us. Passengers with disabilities who
have advised us of any special requirements they may have and have been accepted by us,
shall not subsequently be refused carriage on the basis of such disability or special
requirements. Guidelines on the acceptance of special assistance passengers can be found
on our Website.

7.3 Where we accept young persons unaccompanied by a responsible adult for travel on our
services, the parent or guardian legally responsible for the young person agrees to hold us
harmless from any liability arising from the carriage of that young person by us except as
provided for in Article 15 of these Conditions of Carriage.

 

 

8.1 You may carry some Baggage, free of charge, subject to our conditions and limitations,
which are available upon request from us via our website or at any of our offices or our
Authorised Agents.

8.2 You will be required to pay a charge for carriage of Baggage in excess of the free Baggage
allowance. These rates are available from us via our website or at any of our offices or our
Authorised Agents.

8.3 You must not include in your Baggage :

a) items which do not constitute Baggage as defined in Article 1 of these Conditions of
Carriage;
b) items which are likely to endanger the aircraft or persons or property on board the
aircraft, such as, but not limited to, flammable materials, radioactive or oxidising
agents, fireworks or explosives, and all items specified in the International Civil
Aviation Organisation (ICAO) Technical Instructions for the Safe Transport of
Dangerous Goods by Air and the International Air Transport Association (IATA)
Dangerous Goods Regulations. Full details of such items can be found on our website;
c) items the carriage of which is prohibited by the applicable laws, regulations or orders of
any state to be flown from or to;
d) items which are reasonably considered by us to be unsuitable for carriage by reason of
their weight, size, shape or character, or which are fragile or perishable having regard
to, among other things, the type of aircraft being used. Information about unacceptable
items is available on our website or upon request from any of our offices or our
Authorised Agents. e) Firearms and ammunition other than for hunting and
sporting purposes are prohibited from carriage as Baggage. Firearms and ammunition
for hunting and sporting purposes may be accepted as Checked Baggage with our prior
agreement and subject to the specific conditions for firearms and ammunition
contained on our website or available at any of our offices.
f) Weapons such as antique firearms, swords, knives and similar items may be accepted
as Checked Baggage at our discretion, but will not be permitted in the cabin of the
aircraft under any circumstances.
g) Animals (living or dead) or raw meat products of any nature; and from time to time,
other food products as may be prohibited by law from carriage across national
boundaries.
h) Human remains; or
i) any other items which we may deem to be a hazard to the aircraft or its occupants or
to the safety and security of the flight in general.

8.4 You must not include in Checked Baggage money, jewellery, precious metals, computers,
personal electronic devices, negotiable papers, securities or other valuables, business
documents, passports and other identification documents or samples.

8.5 If, despite being prohibited, any items referred to in 8.3 and 8.4 are included in your
Baggage, we shall not be responsible for any loss or damage to such items and you agree
to indemnify us against any claims or actions arising from carriage of prohibited articles in
your Baggage.

8.6 We will refuse to carry as Baggage the items described in 8.3 and 8.4, and we may refuse
further carriage of any such items upon discovery. We may also refuse to carry as
Baggage any item reasonably considered by us to be unsuitable for carriage because of its
size, shape, weight, content, character, or for safety, security or operational reasons, or
the comfort of other passengers. Information about unacceptable items is available on our
website or at any of our offices.

8.7 We may refuse to accept Baggage for carriage unless it is in our reasonable opinion
properly and securely packed in suitable containers.

8.8 For reasons of safety and security we may request that you permit a search and scan of
your person and a search, scan or x-ray of your Baggage. If you are not available, your
Baggage may be searched in your absence for the purpose of determining whether you are
in possession of or whether your Baggage contains any item described in 8.3 or 8.4 or any
firearms, ammunition or weapons, which have not been presented to us in accordance with
our requirements. If you are unwilling to comply with such request we may refuse to carry
you and your Baggage. In the event a scan causes damage to you or an x-ray or scan
causes damage to your Baggage, we shall not be liable for such damage unless due to our
fault or negligence.

8.9 Checked Baggage must have your name or other personal identification affixed to it.
Upon delivery to us of your Baggage that you wish to check we will take custody of, and
issue a Baggage Identification Tag for, each piece of your Checked Baggage.
Checked Baggage will, whenever possible, be carried on the same aircraft as you, unless
we decide for safety, security or operational reasons to carry it on an alternative flight. If
your Checked Baggage is carried on a subsequent flight we will deliver it to you, unless
applicable law requires you to be present for customs clearance.

8.10 We specify maximum dimensions and weights for Baggage which you carry on to the
aircraft. This information is available on our website or any of our offices.If your Baggage
exceeds these limitations, or is considered unsafe for any reason, it must be carried as
Checked Baggage subject to the provisions of 8.6.

8.11 Subject to 8.9, you are required to collect your Checked Baggage as soon as it is made
available at your destination or Stopover. Should your Checked Baggage not be claimed
within three months of the time it is made available, we may dispose of it without any
liability to you.

8.12 Only the bearer of the Baggage Check and Baggage Identification Tag, is entitled to
delivery of the Checked Baggage. If a person claiming Checked Baggage is unable to
produce the Baggage Check and identify the Baggage by means of a Baggage Identification
Tag, we will deliver the Baggage to such person only on condition that he or she
establishes to our satisfaction his or her right to the Baggage.

8.13 You must not take any animals aboard the aircraft unless with our prior
written agreement.

 

9.1 Our flight times shown in timetables, schedules, your Ticket or elsewhere are not
guaranteed.

9.2 We will however take all reasonable measures to carry you and your Baggage within a
reasonable time of the departure time shown in your Ticket. In the exercise of these
measures and in order to prevent substantial delays, in exceptional circumstances we may
arrange for a flight to be operated on our behalf by an alternative carrier and/or aircraft. In
that event, the provisions of these Conditions of Carriage shall apply to carriage on such
alternative aircraft in respect of our liability.

9.3 In the event of delays arising, we shall have no liability to arrange alternative transport for
you to reach your destination in the event of missed connections to either another flight or
a journey operated by any other mode of transport; nor to compensate you for additional
costs or any losses incurred by you as a result of such delays. Delays can occur for a
number of reasons, many of which are beyond our control. We therefore strongly recommend that you

take out a travel insurance policy to provide financial protection against the consequences of delays.

9.4 Without prejudice to the provisions of 9.3, we or our Authorised Agents may at our sole
discretion provide welfare in the form of food and beverages (or vouchers which can be
exchanged for food and beverages) during delays of over two hours; and in the event of
overnight delays, hotel accommodation provided that this can be secured for all passengers
booked to travel on the delayed flight within reasonable travelling distance of the airport of
planned departure.

9.5 If we are unable to carry you on a flight for which you hold a confirmed reservation and
valid Ticket, we shall pay compensation to you in accordance with applicable law and our
denied boarding compensation policy and arrange alternative transport for you at our cost.
However, we shall have no further liability for consequential losses arising from our failure
to carry you on the flight on which you were planned to travel.

9.6 In the event of a flight being cancelled for any reason we shall have no liability to arrange
alternative transport for you to reach your destination in the event of missed connections
to either another flight or a journey operated by any other mode of transport; nor to
compensate you for additional costs or any losses incurred by you as a result of such
cancellations.

 

 

 

You must apply to the Authorised Agent or Charterer from whom the Ticket was purchased
if you wish to be considered for a refund for an unused portion of a Ticket valid for carriage
on our flights, regardless of the reason for such application. The determination of whether
any refund shall be made will be in accordance with your agreement with the Charterer (if
applicable) or otherwise with our conditions contained on our website or available at any of
our offices.

 

 

11.1 If, in the reasonable opinion of us, our employees, servants or agents, you conduct yourself
aboard the aircraft in a manner so as to endanger the aircraft or any person or property on
board; obstruct the crew in the performance of their duties; fail to comply with any
instructions of the crew including but not limited to those with respect to smoking, alcohol
or drug consumption; act in a threatening, abusive, insulting or disorderly manner (verbally
or physically) towards any member of the crew or public; behave in a manner which causes discomfort, inconvenience, damage or injury to other passengers or the crew, we may take
such measures as we deem necessary to prevent continuation of such conduct, including
restraint. You may be disembarked and refused onward carriage at any point, and may be
prosecuted for offences committed on board the aircraft.

11.2 If, as a result of your behaviour, we divert the aircraft to an unscheduled airport for the
purposes of removing you from the aircraft, you must pay us the reasonable costs and
consequential losses arising from that diversion.

11.3 For safety reasons, we may forbid or limit operation aboard the aircraft of electronic
equipment, including, but not limited to cellular (mobile) telephones, laptop computers,
portable recorders, portable radios, MP3, cassette and CD players, electronic games or
transmitting devices, including radio controlled toys and walkie-talkies. Operation of
hearing aids and heart pacemakers is permitted.

 

12.1 If we make arrangements for you with any third party to provide any services other than
carriage by air, or if we issue a ticket or voucher relating to transport or services (other
than carriage by air) provided by a third party, in doing so we act only as your agent. The
terms and conditions of the third party service provider will apply. For the avoidance of
doubt, the provisions of this clause apply to any onward transport arranged to convey you
to the airport of intended landing following a diversion of the aircraft to an alternative
airport for any reason.

12.2 If we are also providing surface transport to you, other conditions will apply to that
transport. Please ask us or our Authorised Agent or the Charterer (if applicable) for a copy
of those conditions.

 

 

13.1 You are responsible for obtaining all required travel documents and visas and for complying
with all laws, regulations, orders, demands and travel requirements of countries to be flown
from, into or through which you transit. We shall not be liable for the consequences
resulting any failure by you to obtain documents or visas or to comply with such laws,
regulations, orders, demands, requirements, rules or instructions. It is your responsibility
to establish what travel documents and visas may be required for a journey prior to
embarking upon it.

13.2 Prior to travel, you must present all exit, entry, health and other documents required by
law, regulation, order, demand or other requirement of the countries concerned, and
permit us to take and retain copies of them. We reserve the right to refuse carriage if you
have not complied with these requirements, or your travel documents do not appear to be
in order.

13.3 If you are denied entry into any country, you will be responsible to pay any fine or charge
assessed against us by the Government concerned and for the cost of transporting you
from that country. If we are required to pay any fine or penalty or to incur any expenditure
by reason of your failure to comply with laws, regulations, orders, demands or other travel
requirements of the countries concerned or to produce the required documents, you shall
reimburse us on demand, any amount so paid or expenditure so incurred.

13.4 If required, you shall attend inspection of your Baggage, by Customs or other Government
officials. We are not liable to you for any loss or damage suffered by you in the course of
such inspection or through your failure to comply with this requirement; and we will not be
liable to you for any damage you suffer in the course of any such inspection or because you
are not present.

13.5 You shall submit to any security checks by Governments, airport officials, Carriers or by
us.

 

 

Carriage to be performed by us and other Carriers under one Ticket or under a Conjunction
Ticket is regarded as a single operation for the purposes of the Convention. However, your
attention is drawn to 15.1.b).

 

 

These Conditions of Carriage govern our liability to you and the conditions of carriage of
any Carrier involved in your journey govern that Carrier's respective liability to you. When
applicable the Convention governs and may limit the liability of air carriers, including us, in
respect of Damage and delay. Save where the Convention otherwise provides, our liability
to you in respect of Damage and delay is governed by and limited to the provisions of the
Montreal Convention 1999, provided that the following conditions shall apply in any event:

a) We will be liable only for Damage occurring during carriage on flights or flight segments
where our Airline Designator Code (“AEU”)appears in the carrier box of the Ticket for
that flight or flight segment. If we issue a Ticket for carriage on another carrier, we do
so only as agent for the other carrier. Nevertheless, with respect to Checked Baggage,
you may make a claim against the first or last carrier.

b) We are not liable for any Damage arising from our compliance with applicable laws or
Government rules and regulations, or from your failure to comply with the same. c)

c) We are not liable for any Damage caused by your Baggage. You shall be
responsible for any Damage caused by your Baggage to other persons or property,
including our property.

d) We are not responsible for any illness, injury or disability, including death, attributable
to your physical condition or for the aggravation of such condition.

e) The contract of carriage, including these Conditions of Carriage and exclusions or limits
of liability, applies to our Authorised Agents, servants, employees and representatives
to the same extent as they apply to us. The total amount recoverable from us and from
such Authorised Agents, employees, representatives and persons shall not exceed the
amount of our own liability, if any.

 

 

16.1 If you receive your Checked Baggage without complaint, this constitutes sufficient evidence
that the Baggage has been delivered in good condition and in accordance with the contract
of carriage, unless you prove otherwise. If you wish to file a claim or an action regarding
Damage to Checked Baggage, you must notify us as soon as you discover the Damage, and
at the latest, within seven (7) Days of receipt of the Baggage. If you wish to file a claim or
an action regarding delay of Checked Baggage, you must notify us within twenty-one (21)
Days from the date the Baggage has been placed at your disposal. Every such notification
must be made in writing.

16.2 Any right to Damages shall be extinguished if an action is not brought within two years of
the date of arrival at destination, or the date on which the aircraft was scheduled to arrive,
or the date on which the carriage stopped. The court of law where the case is heard will
determine the method of calculating the period of limitation.

 

 

17.1 Carriage of you and your Baggage is also provided in accordance with certain other
regulations and conditions applying to or adopted by us. These regulations and conditions
as varied from time to time are important. They concern among other things; the carriage
of unaccompanied minors, pregnant women, and sick passengers, restrictions on use of
electronic devices and items, and the on board consumption of alcoholic beverages.
Regulations and conditions concerning these matters are available from us upon request
and on our website.

17.2 None of our servants, agents or employees is authorised to amend these Conditions of
Carriage.

 

 

The title of each Article of these Conditions of Carriage is for convenience only, and is not
to be used for interpretation of the text.

 

 

 

These Conditions of Carriage shall be governed by and construed in accordance with the
laws of England.